Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at pawpayaco@gmail.com. If your return is accepted, we will provide the return address and instructions for sending your item back by mail. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We do not charge a restocking fee. Items sent back without first requesting a return may not be accepted.

You can contact us with any return questions at pawpayaco@gmail.com.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect. We’ll evaluate the issue and work to make it right.

Exceptions / non-returnable items

Certain items may not be eligible for return, including personalized or custom products and gift cards. We also do not accept returns on items marked as final sale. Contact us if you have questions about a specific item.

Exchanges

The fastest way to exchange an item is to return the item you have and, once the return is accepted, place a separate order for the replacement.

Refunds

We’ll notify you after we receive and inspect your return and let you know whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at pawpayaco@gmail.com